How to cite this paper

Harvey, Betty, David A. Lee, Steven Newcomb, Kenneth B. Sall and Priscilla Walmsley. “Greasing the Wheels: Overcoming User Resistance to XML (Panel Discussion).” Presented at Balisage: The Markup Conference 2010, Montréal, Canada, August 3 - 6, 2010. In Proceedings of Balisage: The Markup Conference 2010. Balisage Series on Markup Technologies, vol. 5 (2010).

Balisage: The Markup Conference 2010
August 3 - 6, 2010

Balisage Paper: Greasing the Wheels: Overcoming User Resistance to XML

(Panel Discussion)

Betty Harvey

Electronic Commerce Connection

David Lee


Steven Newcomb

Coolheads Consulting

Kenneth Sall

Priscilla Walmsley



While Balisage may be filled with people who are not only comfortable working in XML, many of us are more comfortable with XML than with spreadsheets, word processors, or pens. But many of the users we work with find XML confusing or intimidating and resist learning about XML and using XML tools. This discussion will focus on how to overcome user resistance to XML, including ways to hide the XML, or at least the full complexity of the XML, from end users.