Balisage Paper: Greasing the Wheels: Overcoming User Resistance to XML
Electronic Commerce Connection
While Balisage may be filled with people who are not only comfortable working in XML, many of us are more comfortable with XML than with spreadsheets, word processors, or pens. But many of the users we work with find XML confusing or intimidating and resist learning about XML and using XML tools. This discussion will focus on how to overcome user resistance to XML, including ways to hide the XML, or at least the full complexity of the XML, from end users.